Terms of service

Repair & Parts

Most work is done the same day, in customer's home. If the television has to be taken to the service center for further diagnostics, please allow 1-2 business days to be provided the estimate. If part(s) are required to complete the repair it may take between 3-5 business days depending on the parts availability.

Warranty

TUSA SERVICES LLC provides a 90-day labor and from 90 to 180-days parts warranty.

Parts Warranty

TUSA SERVICES LLC will replace any malfunctioning parts that were placed inside the television unit. Only parts that have been replaced by us have a up to 180-day warranty. The warranty only applies if parts, which TUSA SERVICES LLC replaced, are the cause of the malfunction.

Labor Warranty

TUSA SERVICES LLC provides 90 days labor warranty only for part(s) that were replaced by TUSA SERVICES LLC.

Our warranty does not apply in the following cases:

• If the TV has been damaged or tampered with outside of our possession, in cases such as: water damage, physical damage, increased voltage in socket, above room temperature (71° F to 82° F), humidity, etc.
• If the TV has been opened by non-qualified personnel.
• If there are foreign objects inside the TV including but not limited to insects or rodents and their traces.

Service Call Fee

• Call service fee charge depending on the television size. $45 for TV up to 69". $70 for TV over 70".
• Call service fee is non-refundable.
• Сall service fee is deductible from final repair cost.

Authorization

TUSA SERVICES LLC is an independent service company. We are not an authorized repair center for any of the brands mentioned in our site.